Frequently Asked Questions

Our office hours are Monday through Friday from 8:00 AM to 6:00 PM, and Saturday from 9:00 AM to 2:00 PM. We're closed on Sundays. For emergencies outside of office hours, please call our 24/7 emergency line.

While we prefer scheduled appointments to ensure adequate time for your care, we do accept walk-in patients during designated hours (Monday-Friday 8:00 AM - 11:00 AM). However, wait times may vary depending on patient volume.

We have three convenient locations to serve you better. Our main facility is located in downtown, with additional locations in the north and south areas of the city. All locations offer comprehensive medical services and ample parking.

You can schedule an appointment by calling our office at (877) 404-1271, using our online patient portal, or by filling out the contact form on our website. We typically offer same-day or next-day appointments for urgent concerns.

Please bring a valid photo ID, your insurance card, a list of current medications, and any relevant medical records from other healthcare providers. If this is your first visit, please arrive 15 minutes early to complete paperwork.

For routine check-ups and preventive care, we recommend scheduling 2-4 weeks in advance. For specialty consultations, allow 2-6 weeks depending on the service. Urgent care appointments are often available same-day or next-day.

We accept most major insurance plans including Blue Cross Blue Shield, Aetna, UnitedHealth, Cigna, Medicare, and Medicaid. Please call our office to verify that your specific plan is accepted before your appointment.

We accept cash, check, and all major credit cards (Visa, MasterCard, American Express, Discover). We also offer payment plans for qualifying patients and accept HSA/FSA cards.

Yes, we offer flexible payment plans for qualifying patients. Our billing department will work with you to establish a payment schedule that fits your budget. Please speak with our financial counselor to discuss available options.

While we don't operate a traditional emergency room, we provide urgent care services during office hours. For life-threatening emergencies, please call 911 or go to your nearest emergency room. We have 24/7 on-call physicians for urgent patient concerns.

Test result timeframes vary by type: basic lab work (24-48 hours), imaging studies (1-3 days), and specialized tests (3-7 days). Urgent results are prioritized and may be available sooner. We'll contact you as soon as results are available and schedule follow-up appointments as needed.

Yes, we offer secure telemedicine appointments for routine follow-ups, medication management, and certain consultation services. Telemedicine appointments can be scheduled through our patient portal or by calling our office. Some conditions still require in-person evaluation.